Privacy Policy – Vimitra

At Vimitra, your privacy is extremely important to us. This Privacy Policy describes how we collect, use, protect, and disclose your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you interact with Vimitra, we may collect the following information:

a) Personal Information

• Full name
• Phone number
• Email address
• Shipping and billing address

b) Order Information

• Products purchased
• Order value and transaction details
• Delivery and return history

c) Technical Information

• IP address
• Browser type and device information
• Pages visited, time spent, and browsing behavior

2. Payment Information

• All payments are processed through secure third-party payment gateways
• Vimitra does not store, collect, or have access to your card, UPI, net banking, or wallet details
• Payment gateways follow industry-standard encryption and security practices

3. Purpose of Data Collection

We collect and use your information for the following purposes:

• To process, confirm, and deliver your orders
• To communicate order status, shipping updates, and customer support responses
• To verify customer identity and prevent fraud
• To improve our website performance, product offerings, and user experience
• To send promotional offers, updates, or newsletters (only if you opt in)

4. Information Sharing & Disclosure

• We do not sell, rent, or trade your personal information to any third party
• Your information may be shared only with trusted partners such as:
• Courier and logistics companies (for order delivery)
• Payment gateway providers (for transaction processing)
• These partners are contractually obligated to protect your data and use it only for intended purposes

5. Data Security Measures

• We use appropriate technical and organizational security measures to protect your personal data
• Access to customer information is limited to authorized personnel only
• While we take strong precautions, no method of transmission over the internet is 100% secure

6. Cookies & Tracking Technologies

• Vimitra may use cookies and similar technologies to:
• Improve website functionality
• Understand customer preferences
• Analyze website traffic and performance
• You may disable cookies through your browser settings, though some features may not function properly

7. Data Retention

• We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes
• Once data is no longer required, it is securely deleted or anonymized

8. Your Rights as a Customer

You have the right to:

• Access your personal information
• Request correction or updating of incorrect data
• Request deletion of your personal information (subject to legal and operational requirements)
• Opt out of promotional communications at any time

9. Third-Party Links

• Our website may contain links to third-party websites
• Vimitra is not responsible for the privacy practices or content of external websites
• We encourage users to review the privacy policies of those websites separately

10. Children’s Privacy

• Vimitra does not knowingly collect personal information from individuals under the age of 18
• If such information is identified, it will be promptly deleted

11. Policy Updates & Changes

• Vimitra reserves the right to modify or update this Privacy Policy at any time
• Any changes will be posted on this page and will take effect immediately

12. Contact Information

For any questions, concerns, or requests related to this Privacy Policy, please contact our customer support team.

By using the Vimitra website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.