Terms of Service – Vimitra

Welcome to Vimitra. These Terms of Service govern your access to and use of our website and services. By visiting or making a purchase from our website, you agree to be bound by these Terms.

1. General Information

• Vimitra is an online women’s apparel brand specializing in kurtis.
• By using our website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or guardian
• We reserve the right to refuse service to anyone for any reason at any time

2. Product Information

• We make every effort to display product details, descriptions, and colors as accurately as possible
• Minor variations in color, fabric, or design may occur due to lighting, photography, or screen resolution
• Such variations are natural and are not considered defects

3. Pricing & Payments

• All prices listed on the website are in Indian Rupees (INR)
• Prices are subject to change without prior notice
• Payments must be made in full at the time of placing an order
• We accept payments only through secure third-party payment gateways
• Vimitra does not store or process card or banking details

4. Order Acceptance & Cancellation

• Placing an order does not guarantee acceptance
• Vimitra reserves the right to cancel any order due to:
• Product unavailability
• Pricing or listing errors
• Suspected fraudulent activity
• Once an order is placed, cancellations are not allowed

5. Shipping & Delivery

• We offer free shipping across India
• Orders are usually dispatched on the same day
• Estimated delivery time is 3–7 working days
• Delivery timelines may vary due to courier or external factors
• Tracking details will be shared once the order is shipped

6. No Refund Policy

• Vimitra follows a strict no-refund policy
• All sales are final and refunds will not be provided under any circumstances
• Please review product details carefully before placing an order

7. Replacement Policy

• Replacements are applicable only in case of:
• Damaged product
• Defective product
• Incorrect product received
• A clear unboxing video is mandatory
• Requests must be raised within 48 hours of delivery
• Replacement or store credit will be provided at our discretion
• Refunds will not be issued in any case

8. User Responsibilities

You agree:

• To provide accurate and complete information while placing orders
• Not to misuse the website or engage in fraudulent activity
• Not to attempt to damage, hack, or disrupt the website or services

9. Intellectual Property

• All content on the Vimitra website including images, logos, designs, text, and graphics is the property of Vimitra
• Unauthorized use, copying, or reproduction is strictly prohibited

10. Privacy Policy

• Your use of the website is also governed by our Privacy Policy
• By using our services, you consent to the collection and use of information as described in that policy

11. Limitation of Liability

• Vimitra shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products
• Our liability, if any, shall be limited to the value of the product purchased

12. Force Majeure

• Vimitra shall not be responsible for delays or failure in performance due to events beyond our control, including natural disasters, strikes, or government restrictions

13. Governing Law

• These Terms of Service shall be governed and interpreted in accordance with the laws of India
• Any disputes shall be subject to the jurisdiction of Indian courts

 

14. Changes to Terms of Service

• Vimitra reserves the right to modify these Terms at any time
• Changes will be effective immediately upon posting on the website
• Continued use of the website constitutes acceptance of updated Terms

15. Contact Information

For any questions or concerns regarding these Terms of Service, please contact our customer support team.

By using the Vimitra website, you acknowledge that you have read, understood, and agreed to these Terms of Service.